SnatchBot Omni-Channel Platform

Snatch App is the first messaging platform and calling app that provides a bot building platform without the need for coding skills.


A Unique Platform For Building Bots

If you’re thinking of creating and implementing a bot, you can deploy, test and interact with it using Snatch App’s private and secure application via API using the SnatchBot platform or directly via the Bot Builder platform (with no coding skills required) . With SnatchBot’s omni-channel platform, you can specify the channels – such as Facebook Messenger, Skype, WeChat, Slack, etc. – through which users can access your chatbots.

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The Unique and Powerful Features of the SnatchBot Platform

Bots that can be built to execute a variety of simple and complex tasks

  • On structured and unstructured content
  • Including Conversations, Actions, Alerts, Information/Reports, Answers/FAQs
  • Including execution of tasks in a conversation that is interrupted by the user or in which a user asks multiple questions
  • Payments integration with PayPal, Stripe and Facebook native payments

Creation of custom bots

  • Get started with pre-existing bots and tasks or customize template bots for specified use cases
  • String together individual bots to create multi-purpose bots

True omni-channel

  • Snatch App
  • Email and SMS
  • Web Channel, API
  • Skype, Slack, WeChat, Viber, Line, Telegram, Messenger, Whatsapp Business

A dual approach to NLP and Machine Learning

  • A declarative approach to intent and entity recognition
  • ML used when training data is available to train the bots
  • Re-use NLP model training across other bots

Broad capabilities to define a chatbot’s intelligence

  • Sentiment analysis
  • Multiple forms of context can be defined and used by the bot
  • Supervised and unsupervised learning for NL based on interactions
  • Users can design what a bot remembers in short and long-term memory
  • Bot intelligence can allow users to handoff conversations to a system staffed by a human agent when required

Multiple types of security and compliance features

  • A Message Store that captures and stores all message sent to and from users, bots, and systems
  • Message data protection with AES-256 encryption
  • API credentials, App ID, Webhook credentials, Tokenisation
  • No storage of any payments data information

Bot Store

SnatchBot Store is a marketplace and is comprised of two parts: bot templates and a bot directory.

In the bot template section, enterprises can access customizable, task-specific and pre-built bots designed for a variety of sectors including (but not limited to) customer service, banking, travel and E-commerce. Users can simply choose a template that fits their needs and begin using their bot immediately.

The bot directory includes established bots which can be added to your preferred channels with a single click.